Privacy Policy

AnswersMD Holdings, LLC and its affiliates ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when interacting with our website (the "Site"). It also describes your rights and choices regarding your information.

Information We Collect

We collect personal information when you interact with us through the following activities:

When You Request a Consultation

• Name, email address, phone number, and health-related questions

Purpose: To schedule your consultation and understand your healthcare needs

When You Become a Member

• Medical history, treatment options, physician referrals, prescriptions, lab results or other related health information
• Insurance information and emergency contacts
• Log-in credentials, if you create an account on the Site

Purpose: To provide personalized medical care and maintain your health records

When You Contact Us

• Information you provide in emails, phone calls, or other communications
• Billing information, such as credit or debit card number, verification number, expiration date, and identity verification information, collected by our payment processors on our behalf
• Information about your transactions with us
• Information about your customer service interactions with us
• User-generated content you post on our Site about our services
• Any other information you choose to directly provide to us in connection with your use of the Site and our services

Purpose: To respond to your inquiries (including about employment with us) or feedback and improve our services, and to administer your account.

Information We Collect Through Automated Means

We collect certain information about your use of the Site and the devices you use to access the Site, as described in this section. We may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.

Website Usage

When you use our Site, we collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Site, software and hardware attributes (including device IDs), referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on the Site, the date and time you used the Site, error logs, and other similar information.

Location Information

When you use the Site, we and our service providers may automatically collect general location information (e.g., IP address, city/state or postal code associated with an IP address) from your computer or mobile device. This information allows us to enable access to content that varies based on a user's general location.

We will ask permission before collecting your precise GPS location information. In such instances, we will use your precise geo-location information to provide customized services, content, and other information that may be of interest to you. If you no longer wish for us and our service providers to collect and use GPS location information, you may disable the location features on your device.

Cookies and Similar Online Tools

We use cookies, server logs, tags, tracking pixels, and other similar tracking technologies to receive and store certain types of information whenever you interact with us or third parties that use our Site.

• Web server logs are files where website activity is stored.
• Cookies are text files placed on your computer or mobile device when you visit a site that enable us to: recognize your computer/device; store your preferences and settings; understand the parts of the Site you have visited and used; enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; perform searches and analytics; and assist with security and administrative functions.
• Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email that are designed to: collect usage information like ad impressions or clicks and email open rates; measure popularity of the Site and associated advertising; and access user cookies.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information. Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of our Site.

Information We Receive From Other Sources

We work closely with third parties (including physicians, medical professionals, and pharmacies with whom we partner to provide you with the health care services, as well as analytics providers and search information providers). Such third parties will sometimes provide us with additional information about you.

How We Use Your Information

In connection with providing services through the Site, we may use your information for our business purposes to:

• Provide, improve, and manage our medical services and, as applicable, facilitate the provision of health care services to you by physicians or other health care providers and ensure that the physicians or health care providers have the services and support necessary for health care operations.
• Engage in internal research to understand the effectiveness of our Site and the services we provide, improve our Site and the services we provide, and better understand our user base. If we publish or provide the results of this research to others, such research will be presented in a de-identified and aggregate form such that individual users cannot be identified.
• Communicate with you about the Site and the services we provide, your use of the Site, or your inquiries related to the Site or the services we provide and send you communications on behalf of physicians or other healthcare providers to meet your needs.
• Communicate with you by email, postal mail, or phone about the services we provide and those of our affiliates and any related businesses and those of our third-party partners.
• Provide you with technical support and customer service.
• Verify your identity and administer your account, including processing your payments.
• Ensure that content from our Site is presented in the most effective manner for you and for your computer or device, allow you to participate in interactive features of our Site (when you choose to do so), and as part of our efforts to keep our Site safe and secure.
• Measure or understand the effectiveness of advertising and content we serve to you and others, and to deliver and customize relevant advertising and content to you.
• Help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Site.
• Comply in good faith with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others.
• Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others.

Combined Information

For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Site with information that we receive from other sources, both online and offline, and use and share such combined information in accordance with this Privacy Policy.

Aggregated/De-Identified Data

We may aggregate and/or de-identify any information collected through the Site so that such information can no longer be linked to you or your device ("Aggregated/De-Identified Information"). We may use Aggregated/De-Identified Information for any purpose, including for research and marketing purposes, and may also share such data with any third parties, including advertisers.

Online Analytics & Advertising

1. Analytics

We may use third-party web analytics services (such as those of Google Analytics including Google Signals, Google User-ID, and other Google Analytics features) on our Site to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; try to locate the same unique users across multiple browsers or devices to better tailor services and features; and provide certain features to you.

To prevent Google from using your information for analytics (including cross-device tracking for personalization purposes), you may install the Google Analytics Opt-out Browser Add-on available from Google. To opt out of Google Signals, please open your "Settings" app, locate and tap "Google", select "Ads", and turn ON "Opt out of Ads Personalization." You may also be able to disable cross-device tracking through your Android or Apple device-based settings.

2. Advertising

The Site may integrate third-party advertising technologies (e.g., ad networks and ad servers such as Facebook, Google AdWords, and others) that use cookies and other technologies to deliver relevant content and advertising for our services, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your searches, demographic data, and other information we collect from you.

We sometimes provide our customer information (such as email addresses) to service providers, who may "match" this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to provide you with more relevant ads when you visit other websites and mobile applications.

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative's Consumer Opt-Out link, the Digital Advertising Alliance's Consumer Opt-Out link, or Your Online Choices to opt-out of receiving tailored advertising from companies that participate in those programs.

Please note that if you exercise the opt-out choices above, you will still see advertising when you use the Site, but it will not be tailored to you based on your online behavior over time.

3. Notice Concerning Do Not Track

Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our Site for third party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, we do not currently recognize or respond to browser-initiated DNT signals.

How We Share and Disclose Your Information

We may share your personal information for our business purposes in the following ways:

Affiliates

We may share information we collect with any of our affiliated entities to deliver services to you, ensure a consistent level of service, and enhance our services and your customer experience.

Health Care Providers and Services

We share your information with health care providers: (i) to schedule and fulfill appointments and provide health care services, (ii) to whom you send messages through the Site, and (iii) for other treatment, payment or health care operations purposes, including pharmacy services, upon your request.

Service Providers

We provide access to or share your information with select third parties who use the information to perform services on our behalf. They provide a variety of services to us, including billing, marketing, advertising, analytics, customer service, data storage, IT and security, payment processing, and auditing and legal services. These entities may also include health care organizations, pharmacies, and other third parties we use to support our business or in connection with the administration and support of the services we provide.

Protection of AnswersMD

By using the Site, you acknowledge and agree that we may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to: (i) comply with legal process (e.g., a subpoena or court order); (ii) enforce our Terms of Service, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; and/or (v) protect the rights or property or personal safety of AnswersMD, its agents and affiliates, its users and/or the public.

Business Transfers

As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions (including in contemplation of such transactions), user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third party, customer information would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.

Public Forums

Certain features of our Site may make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and we may use it for any purpose (including in testimonials or other marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using those features.

Consent

We may also disclose your information in other ways you direct us to and when we have your consent.

Aggregated/De-Identified Information

We reserve the right to create Aggregated/De-Identified Data from the information we collect through the Site and our sharing of such Aggregated/De-Identified Data is in our discretion.

Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your medical records
• Manage cookie preferences through your browser settings

Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain operational emails, such as those reflecting our relationship or transactions with you.

Third Party Services and Notice About Health Information

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices, including data privacy and security process and standards of any third parties, including the manufacturer of your computer, mobile device, and other IT hardware and software, and any other third party mobile application, website, or service to which our Site may contain a link. These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties.

The collection, use, and disclosure of your information will be subject to the privacy policies of the third party websites, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.

How We Protect Your Information

We take a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Site and that any such transmission is at your own risk.

Further, we are not responsible for circumvention of any privacy settings or security measures of our Site. You should not expect that information or voice or data transmissions will always remain private, and we do not guarantee the performance or adequacy of our privacy settings or security measures. Where we have given you (or where you have chosen) a password that enables you to access the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Security

Whether you are visiting this Site or one of our clinic locations, we use reasonable security measures to protect the confidentiality of personal information under our control, and we appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport.

That being said, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

Protecting Children's Privacy

Our site is not intended for users under 18 years of age. No one under the age of 18 may provide information to or through the Site. We do not knowingly collect personal information from users under the age of 18. If you are under the age of 18, do not use or provide any information on or in our Site or on or through any of its features, including your name, address, telephone number, email address, or any screen name or username you may use.

If we learn we have collected or received personal information from a user under the age of 18, we will delete that information. If you believe we might have any information from a user under the age of 18, please contact us at the contact information below.

Retention of Your Information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

Revisions to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of the services we provide, or advances in technology. We will make the revised Privacy Policy accessible through the Site, so you should review it periodically. The date this Privacy Policy was last revised is identified at the top of the document.

You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. If we make a material change to the Privacy Policy, we will provide you with appropriate notice in accordance with legal requirements. Your continued use of the Site or our services after such amendments (and notice, where applicable) will be deemed your acknowledgement of these changes to this Privacy Policy.